Unified Omnichannel Inbox
Web Widget, Email, WeCom, Telegram, WhatsApp, LINE, Facebook, and more — all conversations in one place, no more tab switching.
AI · Omnichannel · Help Center
The modern customer support platform for your business
Captain AI, omnichannel inbox, and Help Center — everything your team needs for seamless customer support, in one SaaS platform.
Everything you need for customer support
From live chat to self-service knowledge base — all in one SaaS platform.
Website Live Chat Widget
Embeddable chat with customizable branding and languages. Engage visitors instantly and improve conversion.
Email Support
Inbound and outbound email with intelligent threading. Your team collaborates with full conversation history.
Help Center
Multi-portal, multilingual self-service docs. Help customers find answers 24/7 and reduce ticket volume.
Captain AI Assistant
Smart reply suggestions powered by your help center and conversation history — faster, more accurate responses.
Team Collaboration & Reports
Multi-agent workflows, assignment rules, labels, and analytics — full visibility into support quality.
Built for your core use cases
Whether pre-sales, after-sales, or cross-border support — Chatelis delivers a consistent experience.
Pre-Sales Engagement
Answer product questions in real time via website widget. Capture leads and shorten the path to conversion.
After-Sales Support
Unified view across Email and IM. Every issue is traceable and collaborative — higher satisfaction and retention.
Cross-Border & Multi-Team
Telegram, WhatsApp, LINE, and more for global audiences. Multi-language, multi-brand account management.
Omnichannel coverage
Connect every channel below to a unified Chatelis inbox — one workspace for your entire support team.
- Web Widget
- Email
- WeCom
- Telegram
- WhatsApp
- LINE
- Facebook
- Instagram
- TikTok
- Twitter / X
- SMS
- Twilio SMS
- Voice
- API Channel
Ready to upgrade your customer support?
Contact us for a trial and a custom quote — get your team on omnichannel support faster.