Chatelis

Product Documentation

This guide covers Chatelis cloud customer support capabilities — omnichannel inbox, AI assistance, and team workflows in one SaaS platform.

Product Overview

What Chatelis is and who it is for

Chatelis is an omnichannel customer support SaaS platform for businesses. Sign up in the cloud — no servers to manage — and connect website, Email, WeCom, Telegram, and more.

Live chat, email, self-service Help Center, and Captain AI work together in one agent workspace for pre-sales, after-sales, and cross-border support.

  • Cloud SaaS, ready to use
  • Unified omnichannel inbox
  • Captain AI reply suggestions
  • Multi-team and multi-account